The IKEA Family club, the use of the IKEA Family club card, any visits, and any rewards under the club are all subject to the following Terms and Conditions and are valid in the territory of the Republic of Latvia.
- The IKEA Family cards are issued by and remain the property of SIA Paul Mason Properties (IKEA Latvia), legal address: Bikeru st. 2, Dreilini, Stopiņi rural territory, Ropaži municipality, LV-2130, Latvia.
The Goods Issue Departments where the IKEA Family cards are valid and applied are located at: IKEA Riga store (Bikeru st. 2, Dreilini, Stopiņi rural territory, Ropaži municipality, LV-2130, Latvia)
- IKEA Latvia reserves the right to: (a) terminate, alter or amend the conditions of operation of the IKEA Family club at any time by announcing that on the webpage www.IKEA.lv; (b) decline to issue IKEA Family cards; and (c) on reasonable grounds*, withdraw or cancel IKEA Family cards.
If you do not agree with the changes to these Terms and Conditions, you have the right to terminate this contract without delay and without payment of any fee until the date on which the changes to the Terms and Conditions apply. You can terminate this contract by contacting our Customer Services center by e-mail at
info@IKEA.lv or by signing in to your IKEA account and deleting it. If you do not exercise your right to terminate the contract before the effective date of the changes to the Terms and Conditions, your continued use of the club shall be deemed to constitute your acceptance of the changes to the Terms and Conditions.
- To join the club, you have to fill in the IKEA Family club form at www.IKEA.lv/en/client/quickfamily (where only e-mail is required) or create an IKEA account and choose to become an IKEA Family member. The IKEA Family club form or IKEA account form can be found at www.IKEA.lv.
- New IKEA Family members from 08-07-2019 receive only e-card card, which is sent to member‘s e-mail address.
- Members that applied for the club before 08-07-2019 can have both cards either e-card or plastic. If plastic card owner downloads e-card from IKEA account the number of e-card and all benefits remain the same as of plastic card.
- Members can access their cards on their accounts at www.IKEA.lv, the card is also sent to the member‘s e-mail address while applying for the IKEA Family club.
- Both cards – plastic or e-card – are equal proof that member belongs to the club.
- Signature of application form and/or use of the IKEA Family card constitute your acceptance of these Terms and Conditions.
- You must provide correct personal data while filling in the IKEA Family form.
- The IKEA Family card is not transferable and can only be used by the person to whom it was issued.
- The IKEA Family card cannot be used as a debit or credit card, or a guarantee card.
- If at any time you wish to cancel your membership, you can do that on your account at www.IKEA.lv or by contacting our Customer Services center by e-mail at info@IKEA.lv.
* Reasonable grounds include: (i) any abuse or attempted abuse of the club; (ii) any use or attempted use of an IKEA Family card in a manner which is contrary to these Terms and Conditions; or (iii) any reasonable suspicion of dishonesty on the part of a member in connection with the club; (iv) if card is not used more than 5 years.
Free IKEA Family insurance of goods
The following terms and conditions are valid for the free IKEA Family insurance. You can insure your new products against accidental damage on the way home. Just present your IKEA Family card at the check-out.
- The benefit only applies to IKEA Family members.
- Insurance applies only if the IKEA Family card is presented at the time of purchase of the product at the IKEA Riga store. If the IKEA Family card is added to the IKEA account, the benefit also applies to ordering goods online to collect them at the selected Goods Issue Department.
- The benefit only applies to purchases made at the IKEA Riga store.
- The benefit does not apply to products purchased by using IKEA gift cards.
- Insurance does not apply to purchases picked, transported, assembled, or installed as part of our additional IKEA services, as they are covered by the service provider, as outlined by their terms and conditions.
- Insurance does not apply to cut fabric or goods ordered to your specification, e.g. custom-made worktops.
- Insurance does not apply to purchases from Bargain Corner.
- The IKEA Family card must be presented together with proof of purchase (receipt or invoice) when returning any damaged item.
- Products found to be damaged will be replaced on a like-for-like basis or a refund card to the current selling price of the item.
- The benefit can only be claimed at the IKEA Riga store.
- IKEA Family members have 90 days from the date of purchase to return any damaged item.
- This benefit is in addition to the current IKEA returns policy.
- This benefit does not affect nor withdraw your statutory rights.
These Terms&Conditions are valid from the 25 of August 2022.